Frequently Asked Questions
Everything you need to know about your Fender purchase, shipping, and instrument care.
How long will it take for my guitar to ship?
Standard ground shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for instruments?
We offer a 30-day return policy for all guitars and amplifiers. Items must be in their original condition and packaging. Please note that a restocking fee may apply to certain high-end custom shop models.
Do Fender guitars come with a warranty?
Yes, all new Fender electric guitars, basses, and amplifiers are covered by a limited warranty against defects in materials and workmanship. The duration varies by product line, typically ranging from 1 to 2 years.
How can I verify the authenticity of my Fender guitar?
Every authentic Fender instrument features a unique serial number located on the headstock or neck plate. You can use our online Serial Number Lookup tool to verify the model and production year.
Are instruments set up before they are shipped?
Every guitar undergoes a factory inspection and setup before being boxed. However, due to temperature and humidity changes during transit, we recommend a professional setup upon arrival to suit your personal playing style.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for qualifying purchases.